PawSmart trust center
Privacy Policy
How PawSmart handles commercial inquiry data, email contact details, and B2B communication records.
Direct answer
PawSmart uses inquiry information to respond to B2B product, quotation, OEM, sample, and support requests. We do not position this website as a consumer account platform, and we keep data use focused on commercial communication, order preparation, and buyer support.
Information we receive
The website may receive information that buyers choose to send through forms or email. This usually relates to commercial sourcing rather than consumer account activity.
- Name, company, email address, and target market
- Product category, estimated quantity, and OEM requirements
- Message content, preferred models, packaging requests, and documentation needs
How the information is used
Inquiry data is used to understand buyer requirements, prepare replies, coordinate product information, and support quotation or sampling discussions.
- Responding to wholesale and OEM inquiries
- Preparing product, MOQ, lead-time, and sample information
- Following up on documentation, packaging, or after-sales questions
Data sharing boundaries
Commercial inquiry details may be shared with internal sales, product, production, or logistics contacts when needed to answer the request. PawSmart does not sell inquiry lists as a data product.
Contact
For privacy-related questions connected to a PawSmart inquiry, contact royuran@mail.aibk.chat with the email address used in the original conversation.
FAQ
Does PawSmart collect pet owner account data on this website?
No. The current website is focused on B2B inquiries and does not provide consumer account registration.
Why does PawSmart ask for company and market details?
Company, quantity, and market information help the team answer MOQ, certification, packaging, and shipping questions more accurately.
How can a buyer update inquiry details?
Send the updated information to royuran@mail.aibk.chat and reference the original inquiry thread when possible.