PawSmart trust center
Shipping Policy
How PawSmart discusses EXW, FOB Shenzhen, lead time, sample shipment, and bulk order handoff.
Direct answer
PawSmart's B2B shipment discussions usually start from EXW or FOB Shenzhen, with standard production lead time commonly described as 15-20 days after deposit for standard orders. Shipping responsibilities, freight method, destination documents, and handoff timing should be confirmed per order.
Trade terms
PawSmart supports EXW and FOB Shenzhen discussions for wholesale orders. Other shipment structures can be reviewed when the order context is clear.
Lead time
Standard production lead time is typically discussed around 15-20 days after deposit for standard orders. OEM, packaging, color, documentation, or approval delays can extend the schedule.
Sample shipments
Sample shipment timing depends on sample availability, destination, courier routing, and whether the buyer needs a branded or standard sample.
Buyer preparation
To reduce logistics friction, buyers should prepare destination country, preferred Incoterm, shipment method, consignee details, and any channel-specific document requests early.
FAQ
Does PawSmart ship directly to Europe?
Shipment routing can be discussed per order. Buyers should specify destination market and preferred trade term.
When does lead time start?
Production lead time usually starts after order confirmation and deposit, not at the first inquiry.
Can OEM packaging affect shipping dates?
Yes. Artwork approval, packaging production, and sample confirmation can add time before bulk shipment.